How to Register EPF Grievance?

If you have a problem with your provident fund, you can file a complaint with the Employee Provident Fund Organisation (EPFO).

EPF Grievance Management System

The EPF grievance portal is an online platform where EPF members can submit their complaints. It is a convenient method for EPF subscribers to redress their grievances online.

Besides this, it has a grievance status option which will help the members to know the status of their complaint. There are also options for complaints like disputes, requests for information, complaints about service, or medical services. The subscriber can use the e-grievance portal anytime and anywhere, i.e., even while travelling or at home. The portal is available on a 24x7 Basis with very minimal response time, i.e., 2 hours in any case.

How to Raise a Grievance on EPFO Online?

Here are the steps to lodge a grievance for the services provided by EPFO:

• Visit the EPF i-Grievance Management System website
• Click on the 'Register Grievance' tab
• Select one of the options available in the 'Status' section
• Choose Others if you are not aware of the PF number
• If you select the 'PF Member' option, it will prompt you to enter Universal account number (UAN) and the security code
• Click on 'Get Details'
• Your UAN details will be displayed along with your email id and mobile number
• Click on 'Get OTP'
• Enter the One-Time Password (OTP) that was sent to your mobile number
• Select the PF account number under the personal details section
• Enter the grievance details by selecting its category
• You can attach files related to the complaint by clicking on attach

The complaint will be registered, and you will get the registration number of the complaint by SMS and email. You can also make a complaint or ask a question on EPFO's Twitter account, @socialepfo.

How to Check EPF Grievance Status?

Once the grievance is registered, you can check the status of it by following the below steps.

• Visit the EPF i-Grievance Management System website
• Select the 'View Status' tab
• Enter the complaint registration number
• Enter the captcha and click on submit
• It displays the registered complaint status

How to Send Reminder for EPF Grievance?

You can use the grievance website to send reminders if your complaint has not been resolved in a reasonable amount of time. Step-by-step instructions for sending a reminder are provided below:

• Open i-Grievance Management System website
• Select the tab Send Remainder
• Enter the registered complaint number
• Enter the reminder details and captcha
• Click on 'Submit'

A reminder regarding the complaint will be sent to the concerned department.

Grievance Response Time

Once the complaint has been filed, it will be forwarded to the appropriate department within the EPFO. This can take anywhere from 15 days to one month, depending on the complexity of your grievance.

EPF Customer Care

You can reach out to EPF customer service to file a complaint or get answers to your questions by calling their toll-free number, 1800 118 005.

Grievance WhatsApp Helpline

To assist its PF subscribers and employers, EPFO has recently launched an 'EPF WhatsApp Helpline Number.' Each EPFO Regional Office has its own WhatsApp contact number. Here are the EPFO regional WhatsApp helpline numbers.

Conclusion

The EPF is a Mutual Fund that manages the contributions and provides financial security for employees when they retire. Grievance redressal is the most fundamental feature of the EPF. The EPFO has taken many measures to make grievance redressal more efficient. The EPF grievance India offers more than just a platform for citizens to complain. It also gives the citizen access to relevant data, feedback, and responses from the relevant authorities. So, in case you face any issues with your EPF, use the contact details mentioned above and get it resolved well within the time.