Andhra Bank Customer Care

Established in 1923, Andhra Bank was a medium-sized public sector bank of the country until it merged with the Union Bank of India in April 2020. Being one of the prominent entities, it has a network of almost 2885 branches, 28 satellite offices, 4 extension counters and 3798 ATMs.

Providing a variety of financial and banking services, the bank offers fixed deposits, savings accounts, credit cards, loans, and so much more. For customers who may experience an issue or have a query with the bank can contact the Andhra bank customer care through different channels. In this post, you can find out toll-free numbers, SMS numbers, email IDs, and other factors essential to communicate with the support team of this bank.

Andhra Bank Customer Care Number

To simplify the ease of filing complaints or raising questions, Andhra bank has provided different toll-free numbers for varying categories. This not just helps them segregate the queries, but for customers, it is a quick way to connect with the right department as soon as possible.

For telebanking facilities and credit card related issues: 1800-425-1515

For pensioners: 1800-425-7701

Andhra Bank Credit card customer care number: 1800-425-4059 / 1800-425-1515 / +91-40-2468-3210 (charges may apply) / 3220 (charges may apply)

If you don’t want to contact Andhra bank credit card customer care number and wish to go offline with your credit card query or issue, you can write a letter to the bank on the following address:

Asst. General Manager, Credit Card Division, Andhra Bank, AB Buildings, Koti Hyderabad – 500095

Andhra Bank Credit Card Customer Care Email ID

If you are looking for redressal for any of your grievances or queries, you can compose a mail and send to the Andhra bank customer care support team on this email ID:

customerser@andhrabank.co.in

resolution@andhrabank.co.in

Apart from this, you can check out this list of email IDs dedicated to specific issues and concerns.

Andhra Bank Customer Support Through SMS

Apart from all the methods mentioned above, if you would like to submit a complaint through an SMS, you can type in UPSET and send it to 9666606060. This SMS will be forwarded to the headquarters from where you will either get an email or a phone Call on your registered phone number.

Andhra Bank Online Customer Care Service

By visiting the official website of the bank, you can find a separate section, meant for grievance redressal where you can write your issue along with the contact details. And then, somebody from the bank will get in touch with you.

Andhra Bank Additional Phone Numbers

Apart from the ones mentioned above, you can also call upon the following numbers:

Andhra Bank Customer Care Service for NRIs

Non-resident Indians (NRIs), who have an account in this bank or have taken a loan can raise their requests, queries and complaints by using the below-mentioned modes of communication.

If you are staying in Dubai or the USA, you can use the following information to get in touch with the Andhra bank customer care team.

Address

Andhra Bank, NRI Cell, 3rd Floor, Head Office, Saifabad, Dr Pattabhi Bhavan, Hyderabad - 500004

Email ID: nricell@andhrabank.co.in

Phone: 040-23233004 / 040-23252379

On the contrary, if you are staying in any other international country, you can use the following information to get in touch:

Email: nricell@andhrabank.co.in

Phone: 040-23234036 / 040-23233004 / 040-23252379

Frequently Asked Questions

1. What is the process of submitting a complaint to Andhra Bank?

A. The complaining process is divided into different levels, such as:

• Level 1: You can contact the branch office and get your query addressed.

• Level 2: If that doesn’t work, you can use any of the methods mentioned above to register your complaint.

• Level 3: In case you are not satisfied with the provided solution, you can fill the complaint form on the website of the bank. This form will be forwarded to the relevant zonal office.

• Level 4: You can then approach the Assistant General Manager (AGM) to further raise your issue if the resolution provided by the zonal office is not satisfactory.

• Level 5: If you are still not satisfied with the response, you can approach the nodal officer and the general manager.

• Level 6: If it has been more than a month since you registered the complaint, you can contact the ombudsman of the bank in your area. You can also file a complaint by sending the details to bohyderabad@rbi.org.in.

2. What is the timing for the customer care support?

A. You can get in touch with them throughout the working days between 9:00 AM to 5:00 PM except for second and fourth Saturdays.

3. Where is the head office of Andhra Bank?

A. The headquarters of Andhra bank is situated in Hyderabad, India.

4. What is the timeline of response?

A. The bank offers a resolution within 6-8 business days. If you don’t get within this timeline, you can use other methods to raise a complaint.