UCO Bank Customer Care

UCO Bank is one of the oldest and the most renowned public sector banks in the country. The bank is known for providing access to state-of-the-art banking services like loans, fixed deposits, savings accounts, credit & debit cards, credit to SMEs or Small Medium Enterprises, currency loans, rural banking, corporate loans, and much more.

The reputed national-level bank has garnered immense respect by making it highly accessible to the common nationals in several ways. This helps in ensuring that the overall communication between customers can remain constant throughout.

The specialized features like Internet banking, e-banking, UCO Bank toll free number, and a dedicated helpline number for grievances are some of the important channels with the help of which customer handling takes place. An individual can also look forward to visiting the bank personally for transacting, registering, or inquiring about specific aspects.

If you wish to be in touch with the bank conveniently, we will help you know about UCO Bank customer care number in detail.

UCO Bank 24x7 Toll-free Customer Care Number

The bank help its customers in assisting with complaints, clarifications, and enquiries with respect to any specific product or service.

UCO Bank toll-free number: 1800-274-0123

For a myriad of purposes, the customers are expected to contact the given UCO Bank customer care number for all issues or queries related to mobile banking, net banking, and so more.

UCO Bank Customer Care Support Email ID

You can also reach out to the respective customer care team at UCO Bank while getting your complaint registered by sending an email in the below mentioned IDs:

• For ATM helpline and hotlisting email: uco.custcare@ucobank.co.in
• Additional ATM Inquiries: hoatm.calcutta@ucobank.co.in
• Queries related to e-banking: hoe_banking.calcutta@ucobank.co.in
• Inquiries related to customer grievances: hopgr.calcutta@ucobank.co.in
• Suggestions or feedback from customers: customercare.calcutta@ucobank.co.in
• Queries related to Mobile banking: uco.mbanking@ucobank.co.in

UCO Bank Complaint Number for SMS

Hot listing for Debit Card as well as credit card for UCO Bank can be done easily with the help of the simple complaint number using SMS communication. You can send the SMS text on the given number:

9230192301

When it comes to hot listing the debit card using UCO Bank customer number SMS, here are some options:

• SMS HOT
• SMS HOT SPACE –your 14-digit UCO Bank account number
• SMS HOT SPACE –the last 4 digits of the debit card number

UCO Bank Customer Care Mobile App

UCO Bank customer care mobile app is also available for the overall ease of customers for contacting the bank. UCO Bank has come up with a dedicated mobile application. The mobile app for UCO Bank helpline number can be downloaded with the help of the App Store or Play Store. Once you have downloaded the app in your smartphone, you can avail a wide Range of specialized services from the same –including mobile banking, blocking or unblocking digital banking services, e-wallets, debit card, UPI, e-banking, and so more.

UCO Bank Complaints or Grievances

Grievance Policy of UCO Bank

The bank has come up with a well-defined policy for handling all types of complaints or grievances that are received by the bank. The major objective of featuring the detailed grievance or complaint policy is handling customer complaints as well as queries effectively. UCO Bank is committed to Offering specialized services that remain comparable to other global banks. The escalation matrix allows its customers to take the respective complaints forward to the next stage in case the customer is not satisfied with the particular response that he or she has received at the first stage. The bank is committed to treating all its customer-specific complaints in a fair and efficient manner.

UCO Bank has done the classification of customer-centric complaints under specific categories:

• Advance-related: Complaints referring to advances, loans, or interests
• Transactions: Referring to issues related to cash-related transactions, deposits, account transfers, account opening, TDS-specific issues, claims on the accounts of the deceased depositors, service charges, account closures, etc
• Government-related Complaints: All the issues related to government business, PPFs, NPS, pension, Atal Pension Yojana, etc
• Branch-specific: All the customer complaints that are presented with respect to a particular branch of the bank –including branch security, ambiance, customer care, people issues, and so more
• Technology: If there are issues related to technology interactions like disputed POS transactions, ATM transactions, mobile banking issues, concerns related to Internet banking, NEFT, etc
• Staff: Any misbehavior from the staff, alleged harassment, using rude language, bribery charges, and so more

The resolution with respect to the given UCO Bank complaints is expected to be closed by the respective branch manager of the bank. The branch manager is responsible for closing all existing grievances that are received at the given bank level.

Registering a Complaint or Grievance at UCO Bank

If you wish to register complaint or grievance, you can reach out to the UCO Bank customer care number or toll-free number for optimum results. You can contact the following numbers for the same:

• Telephone: 033-44557970
• Fax Number: 033-44557319
• Email ID: hosp.cscell@ucobank.co.in

FAQs

1. What are the common methods to communicate with UCO Bank?

A: The bank features several channels of communication like UCO Bank toll-free number, email, SMS, direct communication, and mobile banking.

2. If the customer is not satisfied with the UCO Bank & its services, where can one send the feedback?

A: The customers can send the feedback to:

Assistant General Manager of Strategic Planning and GAD at Head Office.

• Telephone: 033-44557970
• Fax No. 033-44557319
• Email ID: hosp.cscell@ucobank.co.in

3. What are the available options for hot-listing a debit card with the help of UCO Bank?

A: You can easily hot list a debit card with the help of SMS. You should send the SMS on 9230192301.