Corporation Bank Customer Care

Corporation Bank, nationalized in 1980, stands as the first few banks adopting the Financial Sector reforms and entering the Capital Market. Corporation bank customer care service is widely popular and maintains the highest standards for ensuring that it thrives.

The bank caters to a broader segment of customers daily throughout the nation, using various products and better services like savings accounts, credit cards, loans, fixed deposits, etc. The bank's proactive customer care team stands active throughout the year to address all the customers’ concerns and resolve their issues at the earliest.

The bank offers various sources, including corporation bank toll-free numbers, emails, and postal addresses, to enhance the user experience. Customers can contact the bank service anytime to get a quick response for resolving their concerns. In this post, let’s find different ways to reach the corporation bank customer care support team.

Corporation Bank Customer Care Toll-Free Number

If you have any complaints, feedback, or issues, you can give a Call on the corporation bank's customer care numbers. The bank offers a few toll-free numbers to address various grievances. For general issues and inquiries, you can call the customer care service number as follows:

1800 425 3555

Further, for any query related to gift cards, ATM cards, net banking, etc., you can call on the below-mentioned toll-free number:

1800 425 2407

Here is a list of additional toll-free customer care numbers of corporation bank for different services:

Corp Bank Customer Care Address

For resolving any query or booking a complaint with the corporation bank, you can also write a letter addressing the bank's corporate office. Here is the address:

Corporation Bank Corporate Office Mangaladevi Temple Road, Pandeshwar Mangalore – 575 001 Karnataka, India

+91 824 2861888

Corporation Bank Helpline for Net banking

If you face any hardship while using the net banking facilities of the corporation bank, you can get that resolved by calling on the below-mentioned customer care toll-free number:

1800 425 2407

This is the IVR Facility where you would have to fill in some identification details like the Debit Card number or the customer ID. You will then be redirected to different options to choose from as per the requirements. You can also choose to talk to a customer care executive through the same number and get the query resolved by an expert.

You can also get your concerns addressed by writing a letter addressed to the corporation bank's web centre. Here is the address for the same:

Corporation bank Web centre – Shrestha Bhumi Door No: 87, Opp. KIMS K R Road, Bangalore – 560 004

Credit Card Customer Care

You can make a call on the following corporation bank toll-free no. to make any query or find a solution to any issue faced regarding credit card(s). The mentioned customer care number is available 24x7:

1800 22 6606

Apart from the toll-free number, you can also use the chargeable corporation bank customer care no. Here are the contact details for the same:

Customer care number for credit card issues – 1800 22 6606 (available 24x7)

Customer care number for operational issues, queries, and credit card-related feedback (available only on the weekdays from 10:00 AM to 5 PM and on the 1st, 3rd, and 5th Saturdays) –

0824 2441326

0824 2424633

Apart from this, you can also reach out to the customer care service department via email. Here is the email ID to which you can send a mail for viewing the transactions made on your credit card:

hoccd@corpbank.co.in

Forex Customer Care of Corporation Bank

For any foreign exchange service-related query, you can write a letter addressing the FOREX department of the corporation bank. Here is the postal address to send the letter:

Corporation Bank Investment & International Banking Division 15, Mittal Chambers, 1st Floor, Nariman Point, Mumbai – 400021

Furthermore, if you face any issues regarding the shares and Bonds, you can write a letter addressing the below-mentioned postal address:

Corporation Bank, Investors Service Division, Corporate Office, Mangala Devi Temple Road, Pandeshwar, Mangalore – 575 001

Home Loan Customer Support Service of Corporation Bank

For Home Loan-related queries and issues, you can reach out to the customer care support service via the following contact numbers:

Toll-free: 1800 425 3555

Chargeable: 1800 425 2407, 08242861586

Corporation Bank Complaint and Customer Care Numbers

For any issue or concern, you can always reach out to the corporation bank's zonal heads. Here is a list that you can refer to:

Email Ids of the Corporation Bank Customer Care Service

If you have any query regarding the corporation bank's financial products or services, you can also write an email. Here is a list of important email addresses that you can use for the same:

Here is another table that you can follow to get some more ways for reaching the corporation bank customer care service:

Complaint Redressal and Grievance System

If you have any issue or complaint that goes unaddressed and is not resolved successfully, then you can contact the grievance redressal officials via email or phone. This helps escalate the unresolved issues and get them addressed in 48 hours. Here are the contact details that you can use:

Service/ division Contact Details

Grievance Redressal Official Shri. Rajinder Kumar Grover Chief Manager

Telephone Num.: 0824 2426146 420 (or 662)

Email: groverrk@corpbank.co.in

Complaint Escalation after 48 hours Shri. Sudarshan Sethi

Assistant General Manager,

Telephone Num.: 0824 2426146 420 (or 653)

Email: sudarsan.sethi@corpbank.co.in

Corporation bank also has a dedicated and highly efficient grievance redressal system for ensuring that all your concerns are immediately addressed. Here is the entire procedure followed for the same:

• If the customer support service team fails to address your issues or concerns in any mentioned ways, you can directly approach the Zonal Office to address the complaint. For immediate grievance redressal, you must first contact the branch manager of the zonal office.
• After getting the resolution, if you still are unsatisfied with it or the issue is still unaddressed within the expected turnaround time, you must follow the other step. You are required to mail, call, or send the details via post to the chief grievance redressal officer.
• As the next Recourse, you can then send a complaint to the corporation bank’s head corporate office.
• If you Fail to get any satisfactory reply within a month of lodging the complaint, you must approach the banking ombudsman.
• If your issue is not addressed even after all these, and you do not get a satisfactory solution, you can reach out to the directorate of public grievances.
• If you still fail to receive any satisfactory solution for your grievance, then you can write to the cabinet secretariat, public grievances' directorate. Here is the address:

The Secretary, Directorate of Public Grievances, 2nd Floor, Sardar Patel Bhavan, Sansad Marg, New Delhi – 110001.

Phone: 011 2374 3139 / 1220 011 23363733

Email – secypg@nic.in

Frequently Asked Questions

1. What is the corporation bank helpline no. for general queries, and what is its availability?

A. You can contact the below-mentioned contact numbers for general queries and talk to an expert executive to get your concern addresses:

1800 425 3555

0824 286 1586

The first number is available from 8:00 AM to 8:00 PM on all working days from Monday to Saturday. Only the 2nd and 4th Saturdays are off, along with Sundays and other public holidays.

2. What is the customer support service available for disabled people?

A. Any customer with a disability can reach out to the Nodal officer at the centre if any issue is faced while getting any financial service. For getting the concern redressed, they can contact at the following details:

Shri. Vijay Walia, General Manager, Corporation bank Head Office, Ph. No.: 0824 2861305, 8335080200 Email Id: vwalia@corpbank.co.in

Address: General Manager, Corporation Bank Head Office, P. B. No. 88. Mangaladevi temple road, Pandeshwar, Dakshina Kannada District, Mangalore - 575 001

3. How can I avail the corporation bank banking services via mobile?

A. To access the banking services of corporation bank via mobile, you must first download the 'Corp Apna App' from the Android Play Store. This service is currently only available for Android users, not for Windows Mobile, Blackberry, or Apple iOS users. Further in the app, you must register for the SMS banking facility to activate the SMS banking service.

4. What are the fixed time frames for grievance redressal at different levels?

A. Here is a brief on the fixed slots:

• At branches: within a 24-hour turnaround time and not more than seven working days from the date of receiving the complaint.
• At zonal Office: within a 15-day turnaround from the date of receiving the complaint.
• At the head office: within 30-days turnaround time from the date of receiving the complaint.

5. How can I track the grievance status?

A. You can track your grievances and their status using the Corporation Bank Public Grievance Redressal System. You must fill in the mobile number, account number, and email details in the online form to track the complaint that you registered. You can also directly check the ticket status by entering the complaint's ticket number.